About us
Permitted legal support for people who need it most.
Why we exist
Since civil legal aid was removed from most private law matters in 2012, thousands of people face parking enforcement, bailiff action, benefit denials, employment disputes, and consumer problems without any professional support. Solicitors cost hundreds of pounds per hour. Legal aid is unavailable. People are left to navigate complex systems alone.
We provide the support that sits between doing nothing and instructing a solicitor — lawfully, transparently, and at a price people can actually afford.
Built from experience, not theory
The founder spent years on the wrong side of parking enforcement — racking up over £100,000 in fines, penalty charges, and bailiff fees before deciding to fight back. Not with a solicitor charging £300 an hour, but by learning the system: the legislation, the appeal processes, and the procedural failures that operators and councils rely on people not knowing about. What started as self-defence became a mission. In an economy where every pound matters, thousands of people pay penalties they don't owe — not because they're wrong, but because they don't know how to challenge them, can't afford a solicitor, and don't have time to learn the system themselves. Docketory exists to close that gap.
That fight didn't stop at parking tickets. Over the years, our founder navigated civil court as a litigant in person — from CCJ removal applications to consumer disputes and broader civil litigation — learning the procedural realities textbooks don't teach. A Law (Honours) degree gave the academic foundation; those years in the arena gave the rest, and Docketory is built on that blend of grounding and lived experience.
We're a growing team of researchers, drafters, and case handlers committed to making legal support accessible to everyone — not just those who can afford a solicitor. Every case we take on reinforces what we already know: the system isn't built to help ordinary people. We are.
Our Expertise
Parking & Enforcement
Protection of Freedoms Act 2012, Traffic Management Act 2004, POPLA and IAS appeals
Court & Debt
CCJ set aside applications, county court procedures, enforcement defence
Employment & Benefits
Employment Rights Act 1996, PIP/UC/ESA mandatory reconsideration and tribunal
Consumer & Housing
Consumer Rights Act 2015, landlord and tenant disputes, deposit protection
What we can do
Under the Legal Services Act 2007, anyone can provide legal advice, draft documents, negotiate on behalf of others, represent at tribunals, and handle administrative proceedings — provided the activity does not fall within the six reserved categories restricted to solicitors and barristers.
Our services cover: parking appeals, bailiff and enforcement defence, employment rights advisory, benefits and welfare support, consumer and debt guidance, housing and tenancy advice, family court McKenzie Friend assistance, ombudsman complaints, small claims preparation (you file as litigant in person), and general legal research and drafting.
What we cannot do
We are not solicitors or barristers
We are not regulated by the SRA or BSB. We do not hold ourselves out as qualified legal professionals.
We cannot file documents with any court
Filing court documents, issuing proceedings, and appearing as advocates are reserved legal activities under the Legal Services Act 2007. We prepare everything — you file it yourself as a litigant in person, or we refer you to a solicitor.
No legal professional privilege applies
Because we are not solicitors, communications with us are not protected by LPP. We treat everything as confidential, but information shared could in principle be compelled in legal proceedings.
We cannot administer oaths
Swearing statutory declarations requires a solicitor or commissioner for oaths. We draft the content — the oath is a separate step.
We do not provide immigration advice
Immigration advice is separately regulated under the Immigration and Asylum Act 1999. We are not registered with the OISC.
We are not a claims management company
Regulated claims management (personal injury, financial mis-selling, etc.) requires FCA authorisation. We do not conduct regulated claims management activities.
Our approach
Every case starts with an honest assessment. We review the facts, research the law, and tell you where you stand on the balance of probabilities. If your position is weak, we say so — we do not take your money to fight a losing case. Where your matter has merit, we provide practical support grounded in case law and precedent. Where it requires a solicitor, we refer you transparently and prepare your case so you are not starting from scratch.
Not sure where to start?
Send us your details. We'll tell you if we can help, which service applies, and the cost — free and no obligation.
Get your free assessmentFree assessment disclaimer: Our free assessment confirms whether we can assist, which service applies, and the fee. Response times depend on case complexity and documents submitted. The free assessment does not constitute legal guidance or advice — active work begins only after payment of the applicable service fee.